ServiceNow
ServiceNow ServiceNow training is essential for professionals looking to leverage the platform’s full potential, whether they are administrators, developers, or end-users. It covers a broad spectrum from platform navigation to system administration, development, integration, and advanced modules such as ITOM and ITBM. This training equips you with the knowledge needed for smooth implementations, customizations, and managing complex enterprise-level tasks with ease. ServiceNow offers roles and certifications that are valuable assets in today's IT landscape.
Training Topics:
- ServiceNow Fundamentals:
- Introduction to ServiceNow
- Platform Navigation and Interface
- Basic Configuration and Setup
- Understanding the ServiceNow Ecosystem
- IT Service Management (ITSM):
- Incident Management
- Problem Management
- Change Management
- Request Management
- Service Catalog Management
- Configuration Management Database (CMDB)
- System Administration:
- System Configuration and Properties
- User and Group Management
- Role and Access Control Management
- Security Management
- Instance Management and Maintenance
- ServiceNow Development:
- Scripting Fundamentals (JavaScript)
- Client-side vs. Server-side Scripting
- Glide API (GlideRecord, GlideAjax, etc.)
- Business Rules and UI Policies
- Workflow Development and Flow Designer
- Application Development with Studio and App Engine
- Integration and Automation:
- Integration Hub
- REST and SOAP APIs
- Web Services Integration
- Automated Processes and Actions
- Machine Learning and AI Integration
- Advanced Modules:
- IT Operations Management (ITOM)
- Service Mapping
- Event Management
- Orchestration
- IT Business Management (ITBM)
- Project Portfolio Management
- Resource Management
- Financial Planning
- Human Resources (HR) Service Delivery
- Security Operations (SecOps)
- Governance, Risk, and Compliance (GRC)
- IT Operations Management (ITOM)
- Reporting and Performance Analytics:
- Creating and Customizing Reports
- Building Dashboards
- Performance Analytics and KPI Tracking
- Data Visualization Techniques
- ServiceNow Administration Best Practices:
- Instance Upgrades and Patch Management
- Performance Tuning and Optimization
- Data Importing and Exporting
- Backup and Recovery Strategies
- Data Quality and Governance
- Certification Preparation:
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Certified Implementation Specialist (CIS) for various modules (e.g., ITSM, ITOM)
- Exam Preparation Strategies and Resources
- Hands-On Labs and Projects:
- Practical Exercises and Real-World Scenarios
- Building and Customizing Modules
- Capstone Projects: Developing Complete Applications
- Implementing End-to-End Service Management Solutions
- Resources and Continuous Learning:
- Official ServiceNow Documentation and Guides
- ServiceNow Community and Forums
- Online Courses and Tutorials (e.g., ServiceNow Training Portal, Udemy, Pluralsight)
- YouTube Tutorials and Webinars
- Emerging Technologies and Trends:
- AI and Machine Learning Integration
- Low-Code/No-Code Development with Flow Designer and App Engine
- Predictive Analytics and Intelligent Automation
- Latest Features and Updates in ServiceNow
- Soft Skills and Best Practices:
- Project Management for ServiceNow Implementations
- Change Management Strategies
- Collaboration and Communication Skills
- Troubleshooting and Problem-Solving Techniques
